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Frequently Asked Questions
How to buy a card, what it costs, which coins you can pay with, and what to do if a payment is declined.
How do I buy a Cardn3 virtual card?
Sign up with an email and deposit crypto into your Cardn3 balance. Choose a card and buy it from your balance, then pay the activation deposit for that card type. Our team adds the card number, expiry date, CVV and billing address to your dashboard, and we email you when they are ready.
How much does a card cost?
Every card has a one-time $5 issuing fee, included in the card price. There is no top-up fee and no monthly fee. The full fee list is on our pricing page, and you see the total before you confirm.
Which cryptocurrencies can I pay with, and how long does it take?
You can deposit Bitcoin, Ethereum, Litecoin, Bitcoin Cash, Solana, BNB (BEP20), TRON (TRX), Toncoin (TON), or USDT on TRC20, BEP20 or ERC20. Your balance is credited when the deposit is confirmed. Confirmation time depends on the coin and network, so pick a faster network if you're in a hurry. After you buy a card and pay its activation deposit, our team adds the card details and emails you when they are ready.
Where can I use my card?
Use it online, wherever Visa or Mastercard prepaid cards are accepted: e-commerce stores, subscriptions, ad platforms, software, and digital goods. Each service decides which cards it accepts, and some don't take prepaid cards. There is no physical card, so it can't be used at ATMs.
What happens if a payment is declined or refunded?
A declined payment doesn't take money from your card. The usual causes are a low balance, a wrong billing address, or a service that blocks prepaid cards. Check those first, then contact support if it still fails. When a store or service refunds a purchase, the money goes back to your Cardn3 balance.
Is my money safe, and can I add more later?
You can freeze the card from your dashboard between purchases. Because it's prepaid, only the balance you load is exposed. Reloadable cards let you add more balance later.
Still have a question?
Our team answers on WhatsApp, Telegram and live chat.